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Professional Services Practice
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Outsourcing & Transaction Processing
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Reasons for sourcing non-core business processes range from cost and efficiency to overall end-to-end transformation, and the market for outsourcing has experienced extensive year over year growth, especially in offshore delivery. Additionally, as outsourcing continues to gain momentum as an accepted standard of global diversification, many companies are even outsourcing various core processes to stimulate creativity and forward development in order to ultimately better service their clients.
Regardless of offshore or domestic delivery models, buyers have become more savvy negotiators and more experienced in utilizing third party providers. With both consolidation and increased M&A activity, vendors are continually challenged to differentiate their capabilities beyond simple price point. In the end, the defining characteristic comes down to the talent within the organization.
Our consultants have experience servicing clients within various areas in the third party sourcing space, including:
- Business Process Outsourcing (BPO)
- Information Technology Outsourcing (ITO)
- Knowledge Process Outsourcing (KPO) & Analytics
- Legal Process Outsourcing (LPO)
- Sourcing Advisory
- Call Center
- Telecom Expense Management
- Managed Services (i.e. Third Party Administrators)
- IT Enabled Services & Consulting
- Item & Payment Processing
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